Introduction and Overview

At fenoruanova, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you engage with our business planning services. We're committed to transparency about our data practices and your rights under Australian privacy laws.

This policy applies to all interactions you have with fenoruanova, whether through our website at fenoruanova.com, phone consultations, email communications, or face-to-face meetings at our Melbourne office. We operate under Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988.

Information We Collect

We collect information that helps us provide better business planning services. The type of information varies depending on how you interact with us:

We only collect information that's necessary for providing our services or required by Australian law. You can choose not to provide certain information, though this might limit our ability to assist with specific aspects of your business planning.

How We Use Your Information

Your information helps us deliver personalized business planning services. Here's how we use different types of data:

• Creating customized business plans and financial projections based on your specific industry and goals
• Scheduling and conducting consultation sessions, follow-up meetings, and progress reviews
• Sending relevant business insights, market updates, and educational content via email newsletters
• Analyzing website performance to improve user experience and service delivery
• Maintaining records for quality assurance and compliance with Australian business regulations
• Processing payments and maintaining financial records as required by taxation laws

Your Rights Under Australian Law

Australian Privacy Principles give you specific rights regarding your personal information. Here's what you can do:

To exercise these rights, contact us at help@fenoruanova.com or call +61417481135. We'll verify your identity before processing any requests and respond within reasonable timeframes as required by Australian law.

Data Security and Protection

We protect your information using industry-standard security measures appropriate for the sensitivity of the data. Our security practices include:

• Encrypted data transmission using SSL/TLS protocols for all online communications and file transfers
• Secure cloud storage with Australian-based servers that comply with local data residency requirements
• Regular security audits and vulnerability assessments conducted by certified cybersecurity professionals
• Access controls that limit staff access to information based on job requirements and client relationships
• Secure document disposal procedures for both digital and physical records when retention periods expire
• Regular staff training on privacy obligations and data handling best practices

While we maintain robust security measures, no system is completely immune to risks. We continuously monitor and update our security practices to address emerging threats and maintain the highest level of protection possible.

Data Retention and Deletion

We keep your information only as long as necessary for business purposes and legal compliance. Different types of information have different retention periods:

When retention periods expire, we securely delete or destroy information using methods that prevent recovery. You can request earlier deletion of certain information, though we may need to retain some records for legal compliance.

Third-Party Services and Sharing

We work with trusted third-party services to deliver our business planning services. These partnerships involve limited data sharing under strict confidentiality agreements:

• Cloud hosting providers for secure data storage and backup services, all based in Australia
• Email service providers for newsletter delivery and client communication management
• Payment processors for handling consultation fees and service payments securely
• Professional advisors including lawyers and accountants for complex business planning scenarios
• Government agencies when required by Australian law or regulation

All third-party providers are carefully vetted and must agree to maintain the same level of privacy protection we provide. We never share information for marketing purposes without your explicit consent.

Cookies and Website Tracking

Our website uses cookies to improve your experience and help us understand how our services are used. We use both essential cookies for website functionality and optional cookies for analytics and improvement:

You can control cookie preferences through your browser settings. Disabling certain cookies might limit website functionality but won't prevent you from accessing our core business planning services through other channels.

Updates to This Policy

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or industry best practices. When we make significant changes, we'll notify current clients via email and post updates on our website.

Minor updates like contact information changes or clarifications won't trigger notifications, but we'll always maintain the current version date at the top of this policy. We encourage you to review this policy periodically, especially before sharing new information with us.