Refund Policy
Your investment in business planning education matters to us
Last updated: January 15, 2025
Our Commitment to You
At fenoruanova, we understand that choosing business planning education represents a significant decision. That's why we've designed our refund policy to be straightforward and fair, giving you confidence in your investment with us.
We believe in the value of our programs, but we also recognize that circumstances can change. Our refund policy reflects both our commitment to quality education and our understanding of real-world business situations.
14-day full refund guarantee on all course enrollments
Eligibility Requirements
To qualify for a refund, your request must meet specific criteria. We've kept these requirements reasonable while ensuring program integrity:
- Refund request submitted within 14 days of enrollment
- Less than 25% of course materials accessed or downloaded
- No completion certificates issued for the enrolled program
- Original payment method available for refund processing
- Account in good standing with no policy violations
These criteria help us maintain program quality while protecting your investment. Most refund requests that meet these requirements are processed within 5-7 business days.
Step-by-Step Refund Process
Submit Your Request
Email our support team at help@fenoruanova.com with your enrollment details, reason for refund, and preferred contact method. Include your full name and enrollment confirmation number.
Account Review
Our team reviews your account activity, enrollment date, and course progress within 48 hours. We'll verify eligibility and may contact you for additional information if needed.
Approval & Processing
Once approved, we initiate the refund to your original payment method. Processing times vary by payment type but typically complete within 5-10 business days.
Confirmation
You'll receive email confirmation with transaction details and expected timeline for funds to appear in your account. Access to course materials is removed upon processing.
Payment Method Considerations
Credit & Debit Cards
Refunds typically appear within 3-5 business days. Some banks may take up to 10 business days to process. We recommend contacting your bank if refunds don't appear within expected timeframes.
Bank Transfers
Direct bank transfer refunds usually take 5-7 business days. We may require updated banking details if your original account information has changed since enrollment.
Digital Wallets
PayPal and similar services typically process refunds within 24-48 hours. Digital wallet refunds are often the fastest method available for most students.
International Payments
Cross-border refunds may take 7-14 business days due to additional banking procedures. Currency exchange rates at time of refund processing will apply.
Special Circumstances
We understand that exceptional situations sometimes arise. Medical emergencies, job loss, or other significant life events may warrant special consideration beyond our standard policy timeframes. Contact our team to discuss your specific circumstances.
What's Not Covered
While we strive to be flexible, certain situations fall outside our standard refund policy:
- Requests submitted more than 14 days after enrollment
- Completed courses where certificates have been issued
- Programs where more than 50% of materials have been accessed
- Refund requests due to technical issues that have been resolved
- Changes in personal circumstances that don't constitute emergencies
Even in these situations, we encourage you to reach out. We sometimes make exceptions based on individual circumstances and our relationship with long-term students.
Partial Refunds and Credits
In certain cases, we may offer partial refunds or account credits instead of full refunds. This typically applies when students have accessed significant course content but still qualify for some form of compensation.
Account credits can be applied to future course enrollments and remain valid for 12 months from issue date. This option often works well for students who want to switch to different programs rather than leave entirely.
Need Help with Your Refund?
Our support team is ready to assist with your refund questions
Email: help@fenoruanova.com
Phone: +61417481135
Address: 32 Delaware St, Reservoir VIC 3073, Australia
Response time: Within 24 hours on business days